At Asia Star Foodstuff, customer satisfaction is important to us. We are committed to providing high-quality food products and reliable service to our customers. While we make every effort to ensure that orders are prepared and delivered correctly, we understand that issues may occasionally occur. This Return & Refund Policy explains the circumstances under which returns, replacements and refunds may be requested.

Returns at the Time of Delivery

Customers are encouraged to inspect their order at the time of delivery.

If you receive a product that is damaged, defective, incorrect, expired, or does not meet the expected quality standards, please inform the delivery person immediately.

For perishable or fresh products, any return or quality-related complaint should be reported at the time of delivery. Once the delivery has been completed and the delivery person has left, returns or refunds for perishable items may not be accepted, except where required by applicable law.

Return Eligibility

To be eligible for a return or replacement, the product should generally:

  • Be unused or unopened, where applicable.
  • Be in its original condition and packaging.
  • Be reported to our delivery team at the time of delivery or as soon as reasonably possible.
  • Be accompanied by proof of purchase or order details.

Certain products may not be eligible for return due to their nature, including perishable, fresh or temperature-sensitive products, except where the product is damaged, defective, incorrect or otherwise does not meet applicable quality requirements.

Refunds

If a refund is approved, it may be issued through the original payment method or, where applicable, another refund method offered by Asia Star Foodstuff.

Refund processing times may vary depending on the payment method, payment provider and banking institution.

Once we initiate an approved refund, the time required for the amount to appear in your account may depend on your bank or payment service provider.

Partial Refunds

In certain circumstances, a partial refund may be issued.

This may apply when:

  • Part of an order is unavailable.
  • An item is removed from an order before delivery.
  • A product is found to be damaged or defective while other items in the order remain acceptable.
  • The customer and Asia Star Foodstuff agree to a partial refund or adjustment.

Partial refunds will be processed using the applicable refund method and timeframe.

Advance Payments and Failed Deliveries

If an order has been paid for in advance and delivery cannot be completed because the customer is unavailable, unreachable, provides incorrect delivery information, or otherwise prevents the delivery from being completed, Asia Star Foodstuff may apply applicable delivery or logistical charges before processing any eligible refund.

Any deductions will be communicated to the customer where applicable.

Replacements and Exchanges

If you receive an incorrect, damaged, defective or unsuitable product, please inform our delivery team immediately or contact our customer support team.

Where the issue is verified and a replacement is approved, Asia Star Foodstuff may arrange a replacement on the next available delivery slot, subject to product availability and delivery arrangements.

Replacement availability may vary depending on the product and location.

Order Cancellation

Customers may request cancellation of an order before the order has been processed or dispatched.

Once an order has been prepared, dispatched or delivered to the delivery address, cancellation may no longer be possible.

For prepaid orders, eligible refunds for successfully cancelled orders will be processed using the applicable refund method.

Cancellation requests should be made as early as possible to avoid processing or delivery charges.

Non-Returnable Products

Due to health, safety and product-quality considerations, certain products may not be eligible for return once delivered, particularly perishable, fresh, opened or temperature-sensitive products.

However, if such a product is damaged, defective, incorrect or does not meet applicable quality standards, please contact us promptly so that we can review the issue and determine an appropriate resolution.

Damaged, Incorrect or Missing Items

If your order contains a damaged, incorrect or missing item, please contact Asia Star Foodstuff as soon as possible.

To help us investigate and resolve the issue, we may request relevant order details and, where appropriate, photographs of the product or packaging.

After reviewing the complaint, we may offer a replacement, refund, credit or another appropriate resolution depending on the circumstances.

Right to Refuse or Cancel Orders

Asia Star Foodstuff reserves the right to cancel, limit or refuse an order where appropriate, including in cases involving:

  • Suspected fraudulent activity.
  • Suspicious or unusual order patterns.
  • Multiple high-risk transactions.
  • Incorrect or incomplete customer information.
  • Product availability issues.
  • Delivery limitations.
  • Any other circumstances where cancellation is necessary or permitted under applicable law.

If an order is cancelled after payment has been received, any eligible refund will be processed in accordance with this policy and applicable law.

Refund Processing

Approved refunds will generally be initiated after the return, cancellation or complaint has been reviewed and approved.

The actual time for the refund to reach the customer’s account may vary depending on the payment method, bank or payment gateway.

Asia Star Foodstuff is not responsible for delays caused by banks, payment providers or other third-party financial institutions.

Contact Us

If you have any questions regarding our Return & Refund Policy, or if you need assistance with a return, replacement or refund, please contact us using the details provided on our website.

Company: Asia Star Foodstuff Trading LLC
Website: asias­tarfoodstuff.com
Phone: (+971) 50-507-7985