Last Updated: September 2026

At ASIA STAR FOODSTUFF TRADING L.L.C. (“Asia Star”, “we”, “us”, or “our”), protecting your privacy and maintaining the trust you place in us are important responsibilities.

We are committed to handling your personal information responsibly, transparently, and securely whenever you visit our website, create an account, place an order, purchase our products, communicate with our team, or otherwise interact with our online services.

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, when it may be shared, and the choices and rights available to you.

By accessing or using our website and related services (collectively, the “Platform”), you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and technical information that is reasonably necessary to provide our products and services, process and deliver your orders, communicate with you, maintain the security of our Platform, and continuously improve your shopping experience.

Personal & Contact Information

When you create an account, place an order, make an inquiry, subscribe to communications, or contact our customer service team, we may collect information such as:

  • Full name
  • Email address
  • Mobile or telephone number
  • Billing address
  • Delivery or shipping address
  • Account information
  • Order and purchase history
  • Delivery instructions
  • Customer service inquiries and correspondence
  • Product preferences or other information voluntarily provided by you

We ask you to provide information that is accurate and up to date so that we can process your orders and provide our services efficiently.

Payment & Transaction Information

When you purchase products through our Platform, your payment may be securely processed through authorized third-party payment service providers.

Depending on your selected payment method, certain transaction information may be collected or processed to authorize, verify, and complete your purchase.

Where payments are processed directly by a third-party payment provider, ASIA STAR FOODSTUFF TRADING L.L.C. does not intentionally store your complete credit or debit card details.

Technical & Usage Information

When you access or browse our Platform, certain technical and usage information may be collected automatically, including:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Pages visited
  • Products viewed
  • Time and duration of visits
  • Website interactions
  • Referring website or source
  • General browsing and usage information

This information helps us understand how customers interact with our Platform and enables us to improve its performance, security, functionality, and overall customer experience.

2. Cookies & Tracking Technologies

Our Platform may use cookies, pixels, analytics technologies, and similar tools to provide a smoother, more convenient, and more personalized online experience.

These technologies may help us to:

  • Remember your preferences
  • Maintain your shopping cart
  • Improve website navigation
  • Understand customer browsing behavior
  • Analyze website traffic and performance
  • Measure the effectiveness of promotions and campaigns
  • Improve the relevance of products and content displayed to you
  • Maintain the functionality and security of our Platform

You may manage or disable cookies through your browser settings. Please be aware that restricting certain cookies may affect the availability or performance of some website features.

3. How We Use Your Information

We use personal information only for legitimate business and service-related purposes, including the following:

Processing & Delivering Your Orders

We use your information to receive, process, prepare, confirm, dispatch, and deliver your orders.

This may include processing payments, generating invoices, confirming purchases, coordinating delivery, handling substitutions where applicable, and providing order-status updates.

Providing Customer Service

We may use your information to respond to inquiries, product questions, delivery concerns, complaints, requests, refunds, or other customer-service matters.

Depending on how you communicate with us, we may contact you through email, telephone, SMS, WhatsApp, or other available communication channels, subject to applicable requirements.

Managing Your Account

Where customer accounts are available, we may use your information to create and maintain your account, manage your orders, save relevant preferences, and provide account-related features.

Improving Our Products & Services

We may analyze information to better understand customer needs and preferences, improve our website and services, optimize our product selection, enhance delivery operations, and provide a better overall shopping experience.

Personalizing Your Experience

Where appropriate, we may use information about your browsing activity, previous purchases, or preferences to provide relevant product suggestions, seasonal recommendations, promotions, or other personalized content.

Marketing & Promotional Communications

Where permitted by applicable law, we may communicate with you about:

  • New products and arrivals
  • Fresh and seasonal produce
  • Special offers and promotions
  • Discounts
  • Product recommendations
  • Service announcements
  • Other relevant updates from Asia Star

Where consent is required, promotional communications will be sent in accordance with your preferences.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us directly.

Security & Fraud Prevention

We may use information to protect our customers, employees, suppliers, business partners, and Platform against fraud, unauthorized transactions, misuse, security threats, or other unlawful activities.

Legal & Regulatory Requirements

We may process, retain, or disclose information where reasonably necessary to comply with applicable laws, regulations, accounting obligations, tax requirements, court orders, or lawful requests from competent authorities.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share limited personal information with carefully selected third parties where reasonably necessary to provide our services, operate our business, complete your transactions, or comply with legal obligations.

These parties may include:

Payment Service Providers

To securely authorize, process, and verify payments and transactions.

Delivery & Logistics Partners

To arrange and complete deliveries. This may include sharing information such as your name, contact number, delivery location, and relevant delivery instructions.

Technology & Service Providers

We may engage trusted providers that support our website and business operations, including:

  • Website hosting
  • Cloud infrastructure
  • IT support
  • Payment processing
  • Website analytics
  • Customer communication
  • Order-management systems
  • Security and fraud-prevention services

We expect service providers processing personal information on our behalf to maintain appropriate confidentiality, privacy, and security measures.

Professional Advisers

Where reasonably necessary, information may be shared with professional advisers such as accountants, auditors, legal advisers, or consultants.

Government, Regulatory & Legal Authorities

We may disclose personal information when required by applicable law, regulation, court order, lawful government request, or where disclosure is reasonably necessary to establish, exercise, or protect our legal rights.

5. How We Protect Your Information

The security of your personal information is important to us.

We use reasonable administrative, organizational, and technical safeguards designed to protect information against:

  • Unauthorized access
  • Accidental loss
  • Misuse
  • Unauthorized disclosure
  • Alteration
  • Destruction

We also seek to work with reputable technology, payment, and service providers that maintain appropriate security standards.

However, no internet transmission, website, electronic communication, or digital storage system can be guaranteed to be completely secure. We therefore encourage customers to protect their account credentials and notify us promptly if they suspect unauthorized access to their account.

6. Your Privacy Rights & Choices

Subject to applicable law and the circumstances of our processing, you may have certain rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where legally applicable
  • Request restriction of certain processing activities
  • Object to certain processing where applicable
  • Withdraw consent where processing is based on your consent
  • Opt out of direct marketing communications
  • Raise questions or concerns about how your information is handled

Certain requests may be subject to applicable legal exceptions, identity verification, or mandatory record-retention requirements.

To submit a privacy-related request, please contact us using the details provided in the Contact Us section below.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet our legitimate business, operational, accounting, security, and legal requirements.

Depending on the nature of the information, this may include retaining records for:

  • Order fulfillment and history
  • Customer service
  • Accounting and financial reporting
  • Tax and regulatory requirements
  • Fraud prevention and security
  • Dispute resolution
  • Legal compliance

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

8. Children’s Privacy

Our Platform is intended for customers who are legally able to purchase and use our products and services and is not specifically designed or directed toward children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If we become aware that personal information relating to a child has been collected improperly, we will take reasonable steps to delete or appropriately handle such information in accordance with applicable requirements.

9. Third-Party Websites & Services

Our Platform may contain links to third-party websites, social media platforms, payment gateways, delivery services, or other external platforms.

These third parties operate independently and may maintain their own privacy policies, terms, and security practices.

ASIA STAR FOODSTUFF TRADING L.L.C. is not responsible for the privacy practices, security, availability, or content of third-party websites or services.

We encourage you to review the applicable privacy policies before providing personal information to any third-party service.

10. International Data Processing & Transfers

Some of our technology, hosting, payment, analytics, or other service providers may process or store information outside the United Arab Emirates.

Where personal information is transferred or processed internationally, we seek to use appropriate safeguards and reputable service providers in accordance with applicable data-protection requirements.

11. Marketing Preferences

We want our communications to remain useful and relevant to our customers.

Where permitted, we may send information regarding new arrivals, seasonal products, special promotions, discounts, and other offers.

You may change your marketing preferences or unsubscribe from promotional communications at any time.

Please note that opting out of marketing communications will not prevent us from sending essential transactional or service-related messages, including order confirmations, payment notifications, delivery updates, account information, or other important communications relating to your purchases.

12. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business operations, Platform, services, technology, or applicable legal and regulatory requirements.

When we make changes, the revised Privacy Policy will be published on our Platform and the “Last Updated” date will be amended accordingly.

We encourage customers to review this Privacy Policy periodically to remain informed about how we handle personal information.

13. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the applicable laws and regulations of the United Arab Emirates.

14. Contact Us

Your trust matters to us.

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the way ASIA STAR FOODSTUFF TRADING L.L.C. handles your personal information, please contact us:

ASIA STAR FOODSTUFF TRADING L.L.C.
Dubai, United Arab Emirates
Email: info@asiastarfoodstuff.com
Telephone / WhatsApp:(+971) 50-507-7985
Website: asiastarfoodstuff.com

Our Commitment to You

At ASIA STAR FOODSTUFF TRADING L.L.C., we believe that a trusted shopping experience goes beyond providing quality products.

We are committed to respecting your privacy, protecting your personal information, and maintaining responsible and transparent practices throughout your interaction with us.

Whether you are shopping for fresh fruits, vegetables, organic produce, groceries, spices, pantry essentials, or other foodstuff products, our aim is to provide you with a secure, convenient, reliable, and enjoyable shopping experience across the UAE.